Disclaimer

Not responsible for typographical errors. Specifications are subject to change.

Satisfaction Guarantee

Officefurniturezone.com's 30-day satisfaction guarantee is backed by each manufacturer's full warranty. These warranties are subject to the normal wear and tear exclusions and can vary anywhere from six years to “lifetime”. If you are dissatisfied with your purchase within the 30 day period it can be returned under the conditions stated in our return policy. If you require a chair that may be subjected to heavy duty use (which is generally considered to be more than eight hour work days, seven days a week or more) please call us so that we can recommend a product better suited for your needs. At officefurniturezone.com our goal is a satisfied customer that places repeat orders. We staff real people to address your concerns. Our hope is that if you are pleased with our products and services you will let others know about us. If you are unhappy we would like to remedy the problem. Our mission is to produce happy customers.

Guaranteed Pricing

“Meet or beat” guaranteed pricing is offered on all products at officefurniturezone.com. If you find the product on another internet site advertised for less, please call us so that we may match or better the price. Exclusions to this policy include “typos”, incorrectly priced items, closeouts or products that do not match our coverings or finishes.

Pricing Quotes

We offer "same day" price quoting. If you have a large order please contact us to see if you qualify for a special rate. Contact us at or call us toll free at 1-866-493-4000.

Sales Tax

There is no sales tax applied to any destination outside of Rhode Island. This is a huge savings over buying the product from a local store. Purchases shipped to Rhode Island destinations will be subject to a 7% sales tax.

Purchase Orders—Fax Orders

Subject to our approval, officefurniturezone.com accepts purchase orders from private industry, schools, universities, and government agencies. If you have any questions or concerns about this policy call us toll free at 1-866-943-4000. Otherwise, fax your order to 401-276-0020 (please include an email address on the fax) or mail your order to: 36 Branch Avenue, Providence, RI 02904, USA.

Samples of Fabric

Our website has a fairly accurate representation of fabric swatches. Colors do vary slightly among different fabric rolls but are mostly indiscernible to the human eye. If you are still uncertain about a color choice you should contact us and we will mail a swatch to you. You should definitely request a swatch when lighting, color and shade are very important.

Wood finishes also vary between cuttings due to the grain and characteristics of the wood itself. We carry most wood samples in our library also.

Cancellations

Once an order leaves the distribution facility it can not be canceled. Generally this takes places during the first 24-28 hours after the order is placed. It is the customer's responsiblity to check and confirm the accuracy of their order. This is especially true of orders taken over the PHONE. You should receive an email confirmation of your order. If you do not, please contact us immediately. Specialty orders are non-returnable once they enter production and can not be canceled.

Payment & Security

Officefurniturezone.com accepts American Express, Discover, Master Card and Visa. Credit card information will only be used to process your order and will remain private. Our shopping cart is secure, hacker-safe and is protected by SSL (Secure Sockets Layer) technology which encrypts all information. Daily cap limits are often associated with debit cards. If you have a large order that exceeds your cap limit we can debit your card in multiple payments as we process your order. If this is necessary please call us for help with your order.

Specialty orders will be charged to your credit card as the order is entered at the factory and not at the completion of your order.

Shipping Costs

Our products are all shipped for free by domestic ground shipping. Any charges that are incurred for special shipping instructions will be noted ahead of time. FedEx, UPS, and LTL carriers are responsible only for getting the product to your door. Generally, the customer is responsible for fees such as indoor delivery and set up. To arrange set up and installation call our customer care representative for assistance in this matter. Please enter special delivery options in the comment field during online ordering.

Sometimes a shipment will require a signature at delivery. Most often though, your local Fedex or UPS driver will be familiar with your delivery procedures and will know what to do.

Truck (LTL) shipments are always from tailgate to door. The product will not be delivered inside unless a request is submitted during ordering. Typically truck drivers unload at loading docks and are not equipped to move large orders indoor

If expedited shipping is required for your delivery, and you choose next day or second day delivery, we can only guarantee that service following the day that it leaves our facility. Depending on the time of day that your order is submitted will also have a bearing on shipping (late day orders may be submitted on the following day). "Usually Ships In" refers to the number of BUSINESS DAYS it takes the product to leave our factory.

Product pricing includes free shipping to every continental US delivery destination. We do ship to Canada, Alaska and Hawaii. There are special freight costs associated with shipping to these states and territories. Please call our customer care representatives for a custom quote toll free at 1-866-493-4000. When ordering online you will be contacted within 24 hours for a confirmation on the cost of your freight to your specific location.

Upon approval from you, we will proceed with the processing of your order. Shipping charges will not include local taxes and duties that could prevail for cross border shipments to your specific destination.

Return Policy

Officefurniturezone.com provides a 30 day satisfaction guarantee on most products. If a return or exchange is necessary simply email us at or call us toll free at 1-866-493-4000 and request a "return authorization number".

Conditions for returning chairs within 30 days.

  • All products must be shipped by "prepaid freight" to Providence, RI. The original outbound freight is also the responsibility of the customer (included in the cost of the furniture) and will be deducted from the return refund. Any additional charges such as assembly or special shipping fees will also not be refunded to you.
  • The original factory packaging and shipping container must be intact and returned with the product.
  • Special orders, designated by an NR code, can be returned but will be adjusted with a 30% restocking fee from the cost of your credit. You will not be charged a restocking fee if the chair is built from a stock leather, vinyl, or fabric and is not marked with a 'NR'. Officefurniturezone.com reserves the right to refuse returns on special orders in lots over 6 units. Stock fabric chairs ARE charged with a restocking fee of 30% IF the quantities exceed 6 or more units as well as our normal outbound delivery fees which are deducted at the time of credit issue.
  • Unless otherwise instructed, all products being returned should be sent to Officefurniturezone.com, 36 Branch Avenue, Providence, RI 02904. Orders, in their original packaging, should be clearly marked with your order number and the word RETURN.

Returning a defective product.

If you receive a defective product you need to contact us immediately. A thorough visual inspection of the product should always be conducted upon delivery of the product. At no cost to you, we will ship a replacement part or replace the entire product (we reserve the right to decide which is the appropriate course of action). If you decide to return the product instead of taking the replacement, you can return the product through our standard return policy. If your product was delivered by Fedex Ground or UPS and is damaged, please notify us so that we can arrange to expedite your replacement parts or replace your product. If your product arrives LTL truck, make sure you take the time to inspect the carton and the product inside. This is to protect yourself from any mishandling during delivery. The truck driver is obligated to wait for you to make this inspection. If there is damage to your product simply refuse to take delivery and have the driver make a note on the bill. In the case that you sign for the product and then find concealed damage you must notify us within a 48 hour timeframe so that we can make a claim with the freight carrier.

During delivery, the carrier will require the merchandise to be signed for, and it’s very important to inspect the delivery carton for any creases, tears, dents, or holes. Should any of these damages exist, please write that information on the face of the delivery receipt. Failure to properly notate damages or shortages will waive our right to file a claim against the carrier on your behalf.

Please call us with any questions about returning a chair that is special order or stock and we will help you process it.

Ergonomic accessories cannot be returned unless they are defective in nature.

For your own protection, if you think there is any possibility of concealed damage, always note this in the bill of lading.

Most of our product ships UPS, Fedex and Fedex Freight and damage is rare. In fact “seating” is the most damage resilient product that we handle, and most of the time all of this is merely pre-cautionary “just in case”.

Only chairs are returnable, other products cannot be returned.  Our return policy only applies to chairs.