What is your policy on returns?

You are protected by a 30-day buy-back guarantee on chairs if you are not satisfied with your purchase. There are exclusions to this policy and they are noted on the website. Typically, chairs will be exempt from this policy if they are special orders built with chosen fabrics; or chairs that are designated as 'NR' (non-returnable). The only reason that these chairs can be returned is if they are factory defective. If you select a chair that has a 'NR' designation you will see it noted in your cart before you checkout. All other chairs can be returned. Best to call with any questions if you are unsure.

Our standard chair return policy specifies that the customer must pay the original freight charge (which is built into the price of the chair) and the return freight portion back to our warehouse. It is the customer's responsibility to contact the appropriate carrier and sending the product back to Providence, RI pre-paid. We will refuse collect freight shipments. Most customers will use UPS or FEDEX Ground when returning chairs.

Any returns that contain 6 or more chairs will be subject to a 25% handling fee. Returned chairs must be properly re-packed to ensure its safe delivery back to us. All products must be returned in original packaging and be in re-saleable condition.

Ergonomic products are NON-RETURNABLE and include but are not limited to keyboards, lighting, footrests, CPU holders, monitor arms and seat wedges.

Large Furniture items such as desks, files, conference tables, computer furniture, healthcare and certain specialty items are NON-RETURNABLE.

If you have any questions please call us.