Frequently Asked Questions

What is your contact information?

Phone: Toll Free at 1-866-493-4000
Fax: 401.276.0020
Email:
Mailing address: 36 Branch Avenue, Providence, RI 02904, USA

What are your hours of operation?

Monday – Friday 8:00 AM – 6:00 PM
Saturdays 9:00 AM – 1:00 PM EST

Is there any sales tax?

There will be no sales tax applied to your order unless you are a customer located in the state of Rhode Island.

What credit cards do you accept?

Visa, MasterCard, American Express and Discover

When will the charge appear on my credit card?

A charge will appear on your credit card within 24 hours of your order being received. You will be sent a confirmation by e-mail. Please read this confirmation to be sure that all information is correct.

Are purchase orders accepted?

Yes. Purchase orders are accepted, upon credit approval, from schools and government agencies. We will also accept purchase orders from companies that have made advance payments for their orders. Fax orders are also accepted with credit card information such as card type, number and security code. Any information sent to our website will be confidential and secure. Orders will be subject to review and we reserve the right to accept or deny customers based on credit worthiness.

  Who do I contact if I have a question?

Our staff at officefurniturezone.com is fully-trained and can be contacted on our toll free line at 1-866-493-4000 or . We can easily assist you with all your office furniture needs such as delivery arrangements, technical questions regarding your purchase, and even advice if you are not sure exactly what your needs are. We will happly assist you, from arranging special delivery of your computer chair or reception furniture, to answering technical product questions. Our staff is specifically trained in the field of office furniture with an emphasis on office seating.

  Is product assembly required?

Most often partial assembly is required for the majority of the products offered on our website. This makes the shipping process easier for the manufacturers at a cost savings for the consumer. It is possible to place an order and have it assembled prior to delivery. Please for specifics on how to do this. Keep in mind that it will be much more cost effective for you to assemble it yourself. Please read all assembly instructions carefully.

  What is the cost for shipping?

There is free shipping on all products offered on our website via domestic ground service (occasionly, a LTL carrier may charge a residential drop-off fee, but you will be aware of this when you place an order). For special deliveries, please contact us to get an exact shipping rate to your destination or .

  What is the time frame for shipping?

Product shipping times vary by manufacturer and the details are listed on each product page. The time given is an accurate time frame for delivery. Your shipment can be tracked through the carrier’s website. With standard ground shipping your product will be shipped to your door but no farther. If you have special shipping requirements you need to contact us to make a notation on your order form that inside delivery or set-up is required. We will contact the carrier so that they are aware of your request. This may or may not result in additional delivery fees.

What is your policy on returns?

You are protected by a 30-day buy-back guarantee on chairs if you are not satisfied with your purchase. There are exclusions to this policy and they are noted on the website. Typically, chairs will be exempt from this policy if they are special orders built with chosen fabrics; or chairs that are designated as ‘NR’ (non-returnable). The only reason that these chairs can be returned is if they are factory defective. If you select a chair that has a ‘NR’ designation you will see it noted in your cart before you checkout. All other chairs can be returned. Best to call with any questions if you are unsure.

Our standard chair return policy specifies that the customer must pay the original freight charge (which is built into the price of the chair) and the return freight portion back to our warehouse. It is the customer's responsibility to contact the appropriate carrier and sending the product back to Providence, RI pre-paid. We will refuse collect freight shipments. Most customers will use UPS or FEDEX Ground when returning chairs.

Ergonomic products are NON-RETURNABLE and include but are not limited to keyboards, lighting, footrests, CPU holders, monitor arms and seat wedges.

Large Furniture items such as desks, files, conference tables, computerfurniture, healthcare and certain specialty itemsare NON-RETURNABLE

Please consider the entire return policy under the section of this site.

  What is the order cancellation policy?

Upon shipment from the factory your order cannot be canceled. In order to serve our customers in a timely fashion, orders are processed on the same day that we receive them. Once an order has been placed there is little leeway to cancel an order. If you have a special order that requires a specific fabric or color there is a better chance to reach us in time to cancel. But again, once an order is processed it stands very little chance of being able to be canceled. We will do our best to assist you if necessary.

  What kind of warranty do I get on my product?

Specific manufacturer warranties are provided on all of our products. Officefurniturezone.com will provide assistance on any warranty claims if the product was purchased through us. Fabrics and foam are generally excluded in warranties because of the wear and tear they can be subjected to in work environments. Warranties usually cover the basic structural components of your product. Please review the warranty on the product page for specifics of that product.

  Do you have competitor price matching?

Yes. We will match any authorized dealer's price for any advertised product. An authorized dealer must be a legitimate retailer and cannot be an auction site. The terms and conditions of the competitor's price must be included in any quote such as freight, warranty, and return policy. Please contact us for a quote on our toll free line at 1-866-493-4000 or .

  What is your policy on sharing information?

Officefurniturezone.com does not share any information with a third party or affiliate company. All records and transactions are protected and carefully stored on our state of the art servers.

  Do you send out fabric swatches?

Our digital swatch images are very high quality. If you have a large order, or just need to be sure that the textile choice will work perfectly for your desk chair, captain chair, or any other kind of office chair, please contact us and we will search our library and send you a card if we have one on hand.  Seatingzone does not guarantee the appearance of any fabrics/ finishes on our site.  Please see our options under our "Terms & Policies" page!

  What is your large order policy?

Please for any orders over $2,500 that includes multiple items. We would like to work with you on your specific needs before we give you a quote.

  Do you have a place for customer feedback?

Yes. At officefurniturezone.com we love to hear from our customers. We value and take under consideration any comments on products that you would like to see us carry, or your own personal reviews of the chairs that you bought from us! and please give us your reviews and opinions. As always, your feedback will be kept confidential.